8 Replies ·

  1. When I try to create a new ROLE, it brings me to a page that says, “Sorry, you are not allowed to access this page.”

    URL ends: “DraftInsiders/wp-admin/users.php?page=role-new”

    I have reset HTACCESS.

    Can you assist?

    Thank you

  2. Justin Tadlock

    The first thing you need to check is if you have permission to create new roles. Go to Users > Roles > Administrator (assuming you’re using the Administrator role). Under the “Users” tab, check that you have the create_roles (Create Roles) capability.

    If you do indeed have that cap and it’s not working correctly, you likely have another plugin (or theme) that’s messing things up. What you’ll need to do from that point is to deactivate all other plugins to see if it corrects the issue.

  3. Justin Tadlock

    I just realized you posted in the Members – Admin Access add-on forum. Are you saying this happens when you activate the Members – Admin Access plugin?

  4. Mark Allen

    Thank you for your help. You’ve seemed to narrow my issue.

    Under USERS, my only options are ALL USERS, ADD NEW and YOUR PROFILE.

    I deactivated ALL plugins I still only see those options.

    Even though it doesn’t seem to be an issue with MEMBERS, can you point me in a direction to troubleshoot?

    Thanks for your time.

  5. Mark Allen

    Members Admin Access:
    I may have posted in wrong place. I’m just using the Members plugin without any addons.

  6. Justin Tadlock

    Under the “Users” menu in the admin, you should at least see these options:

    • All Users
    • Add New
    • Your Profile
    • Roles
    • Add New Role

    Once you activate the Members plugin, the Roles and Add New Role items should appear. If they do not appear, go to Settings > Members and click the “Enable the role manager” checkbox.

  7. Mark Allen

    That seemed to do it!
    idk how that got unselected, but it seems to have done the trick.

    Thanks you for your incredibly quick, accurate and helpful support!

  8. Mark Allen

    I’m glad you could, too! 🙂

    I really appreciate you helping me solve the problem even though it wasn’t a problem with your plugin.

    I left a 5-star review. You deserve it.