Justin Tadlock 3 years ago The first thing you need to check is if you have permission to create new roles. Go to Users > Roles > Administrator (assuming you’re using the Administrator role). Under the “Users” tab, check that you have the create_roles (Create Roles) capability. If you do indeed have that cap and it’s not working correctly, you likely have another plugin (or theme) that’s messing things up. What you’ll need to do from that point is to deactivate all other plugins to see if it corrects the issue.