If you’re having trouble accessing the support forums or documentation, don’t worry. It’s just an unfortunate result of some changes with the underlying code for memberships here at Theme Hybrid. The system must update your membership information. Actually, if you’re logged into the site and reading this post, your information is currently being updated. It’s an automated process.
The reason you might not be able to access the support forum is because it’s separate from the main site. Once your membership info has been updated within the main site, the forums will recognize that.
All you must do is log into the site and visit any page (anything but the forums) and your information will be updated. If you still run into any issues after that, don’t hesitate to send me an email.