FAQ

The following is a list of frequently-asked questions about the Theme Hybrid site, themes, plugins, and club.

How long does club membership last?

A club membership lasts for one year. At the end of the year, you have the option of of renewing your membership for another year.

Memberships do not auto-renew. You will not be on a subscription plan.

What do I get with a club membership?

All club members at Theme Hybrid get read/write access to the support forums. This means you can post as many support questions as you want on the support forums. You also get read access to the documentation section of the site, which is closed to non-members.

Other site features may often be added for club members as well. The main purpose of the exclusive club membership is to gain access to support and documentation.

Which membership type should I purchase?

Are you a development or design business with multiple employees who need to access the site?
Get the Agency membership
Are you a single freelance developer or commercial developer?
Get the Developer membership.
Are you a theme or plugin user?
Get the Standard membership.

What are the differences between the Standard, Developer, and Agency memberships?

All members are allowed an unlimited number of support questions. You can also use any theme or plugin downloaded from this site on an unlimited number of sites.

Standard club members are allowed to ask general usage questions on any products (themes, plugins, etc.) released on this site and general usage questions on WordPress. This includes any technical support and minor customization help.

Developer and Agency members are allowed to ask general usage, development, and design questions on the support forums. They also get free access to download any available e-books released on this site.

Agency membership is the same level of membership as Developer. The one difference between these two is that the Agency membership was built for design/development businesses and agencies. It grants a single company’s employees access to the site via one login. Up to 10 people can use this one account.

I signed up for the normal club membership prior to the new tiered system. What type of membership do I have now?

You are now covered under the Developer membership. When it comes time to renew your membership, you may decide to continue using the Developer membership or switch down to the Standard membership.

What version of WordPress should I use?

All themes and plugins available on Theme Hybrid are tested with the latest version of WordPress. Older versions of WordPress are not supported. All members are expected to keep their WordPress installations updated at all times.

What version of themes/plugins should I use?

All club members are expected to be using the most current version of all themes and plugins on their sites. Older versions of themes and plugins are not supported unless otherwise noted.

What browsers are themes compatible with?

All themes are tested with and designed for the most up-to-date versions of Chrome, Firefox, Opera, Safari, and Internet Explorer.

The policy on this site is to test themes with the latest two versions of Internet Explorer. For example, if the latest version of Internet Explorer is IE9, then themes will be tested against both IE8 and IE9. Older versions of IE are not supported in any way.

Will themes/plugins work on WordPress.com?

Themes are made to work on the self-hosted version of WordPress, which you can download from WordPress.org.

WordPress.com is a site owned and run by the company Automattic. I have no control over what they allow on their site. If you want to use a Theme Hybrid theme/plugin on your WordPress.com blog, you will have to request this from the administrators of that site.